Privacy Policy for p44bat

p44bat ("we", "us", "our") is the operator of the online sports betting and casino platform accessible at p44bat.com (the "Platform"). p44bat operates under an international gaming licence and is committed to the protection of personal data in accordance with applicable data protection regulations.

For the purposes of this Privacy Policy, p44bat acts as the data controller in respect of all personal data collected from users of the Platform. As data controller, we are responsible for determining the purposes and means by which your personal data is processed.

This Privacy Policy governs all data processing activities undertaken by p44bat in connection with your use of the Platform, including our website, mobile-optimised interface, and any communications we send to you. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

p44bat collects personal data in the following categories, depending on how you interact with the Platform:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required by applicable law (for example, collecting health-related information in the context of a self-exclusion or responsible gaming request).

p44bat collects personal data through the following channels:

• Direct interactions: Data you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or responding to a survey;
• Automated technologies: Technical and usage data collected automatically when you browse or interact with the Platform, including through cookies, web beacons, and server logs;
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, SadaPay, and cryptocurrency network providers when you make deposits or withdrawals;
• Identity verification providers: Data received from third-party KYC and age verification services we engage to confirm your identity and eligibility to use the Platform;
• Fraud prevention partners: Device fingerprinting and risk-scoring data from fraud-detection services used to protect the integrity of the Platform;
• Publicly available sources: In certain circumstances, we may verify information you provide against publicly available registers or databases, as permitted by law.

p44bat processes personal data on the following legal bases, depending on the nature of the processing activity:

• Performance of a contract: Processing necessary to create and manage your p44bat account, process your bets and transactions, and deliver the services you have requested;
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, age verification requirements, tax reporting obligations, and gaming licence conditions;
• Legitimate interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, improving our services, and responsible gaming monitoring, provided such interests are not overridden by your fundamental rights;
• Consent: Processing based on your freely given, specific, and informed consent, principally in the context of marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

p44bat uses the personal data we collect for the following specific purposes:

• To create, maintain, and manage your p44bat account and profile;
• To verify your identity and age in compliance with our licensing obligations and to prevent underage gambling — players must be 21 years of age or older;
• To process your deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, SadaPay, and USDT TRC20;
• To monitor your betting and gaming activity for the purposes of responsible gaming, including detecting patterns that may indicate problem gambling;
• To detect, investigate, and prevent fraudulent transactions, collusion, multi-accounting, bonus abuse, and other prohibited conduct;
• To comply with our anti-money laundering obligations, including filing suspicious activity reports where legally required;
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts;
• To send you marketing communications about promotions, new games, and bonuses — only where you have given your consent;
• To analyse usage patterns and improve the functionality, design, and content of the p44bat Platform;
• To respond to your customer support enquiries and resolve disputes;
• To enforce our Terms & Conditions and protect the legal rights of p44bat.

p44bat uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and gather analytical insights. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These enable you to log in, navigate between pages, and access secure areas. They cannot be disabled without affecting core functionality;
• Performance & Analytics Cookies: Help us understand how visitors interact with the Platform — which pages are most visited, where users encounter issues, and how navigation flows work. This data is aggregated and anonymised;
• Functional Cookies: Remember your preferences such as language settings, display options, and your preferred payment method to personalise your experience;
• Targeting & Marketing Cookies: Used to deliver relevant promotional content on the Platform based on your betting interests. These are only activated where you have given your explicit consent.

You can manage your cookie preferences through your browser settings or through our on-platform cookie preference centre. Please note that disabling certain cookies may affect the functionality of the Platform. For a complete list of the cookies we use and their specific retention periods, please consult our Cookie Notice available within the Platform settings.

p44bat does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to binding data processing agreements:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, SadaPay, and USDT TRC20 network providers, for the purpose of processing your financial transactions;
• Identity Verification Services: KYC and age-verification providers engaged to confirm your eligibility to use the Platform in compliance with our licensing obligations;
• Fraud Prevention & Security Partners: Third-party services used to detect and prevent fraudulent activity, money laundering, and other criminal conduct on the Platform;
• IT Infrastructure & Cloud Providers: Hosting, data storage, and technology service providers who process data on our behalf under strict confidentiality obligations;
• Regulatory & Law Enforcement Authorities: Where we are required to disclose data by applicable law, court order, or the direction of our gaming licence regulator. In such cases, we will notify you unless legally prohibited from doing so;
• Professional Advisers: Lawyers, auditors, and accountants who require access to data in the course of providing professional services to p44bat, subject to professional confidentiality obligations.

As p44bat operates under an international gaming licence and uses global technology infrastructure, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, p44bat ensures that appropriate safeguards are in place to protect your data, including:

• Transfers to countries that provide an adequate level of data protection as recognised by applicable regulatory frameworks;
• Use of standard contractual clauses or equivalent legal mechanisms approved by relevant data protection authorities;
• Binding corporate rules and data processing agreements with all international service providers who handle your data.

If you would like further information about the specific safeguards we apply to international transfers of your personal data, please contact our data protection team at [email protected].

p44bat retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Our standard retention periods are as follows:

• Active Account Data: Retained for the duration of your p44bat account, plus a period of five (5) years following account closure, in order to comply with anti-money laundering and gaming regulatory obligations;
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission, as required by applicable AML regulations;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction;
• Support Correspondence: Retained for three (3) years from the date of the interaction;
• Marketing Data: Retained until you withdraw your consent or for a maximum of two (2) years from the last meaningful interaction, whichever is earlier;
• Technical & Log Data: Typically retained for twelve (12) months, unless a longer retention period is required for security investigations.

Upon expiry of the applicable retention period, personal data is securely and permanently deleted from our systems, or irreversibly anonymised so that it can no longer be associated with you.

As a p44bat player, you hold a number of rights in relation to your personal data. p44bat is committed to facilitating the exercise of these rights promptly and without undue obstacle. Your rights include:

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all valid requests within 30 days. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reasons for the delay.

Please note that certain rights are subject to limitations and exceptions under applicable law — for example, we may be required to retain certain data to comply with our AML or gaming licence obligations even if you request erasure. Where we are unable to fulfil a request in full, we will explain the reasons clearly.

The p44bat Platform is strictly for adults aged 21 years and over. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21, you must not use the Platform or submit any personal information to us.

If p44bat becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform or provided us with personal data, please contact us immediately at [email protected].

We strongly encourage parents and guardians to make use of internet filtering software and parental control tools to prevent minors from accessing online gambling platforms. p44bat supports the work of organisations dedicated to the protection of minors from gambling-related harm.

p44bat has implemented a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using current industry standards;
• Data Encryption at Rest: Sensitive personal and financial data stored in our databases is encrypted using strong encryption algorithms;
• Access Controls: Access to personal data within p44bat is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication;
• Regular Security Audits: Our systems and infrastructure undergo regular penetration testing and security audits conducted by independent specialists;
• Incident Response: p44bat maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant regulatory authorities in accordance with applicable legal timelines;
• Staff Training: All p44bat personnel who handle personal data receive regular data protection training.

p44bat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our platform services. The "Last Updated" date at the top of this page will be revised each time a material change is made.

Where changes are significant, we will notify you by email to your registered address or via a prominent notice on the Platform prior to the change taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Your continued use of the p44bat Platform after any amendment to this Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with any revised terms, you should cease using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or p44bat's data processing activities, please reach out to us using the contact details below. We are committed to addressing all privacy-related enquiries promptly and thoroughly.

• Live Chat: Available 24/7 directly on the p44bat Platform — the fastest way to reach our support team;
• Email: [email protected] — please include "Privacy Request" in the subject line for data protection enquiries.

For Subject Access Requests or requests to exercise any of your other privacy rights as described in Section 10 above, please contact us via either of the channels above. We may need to verify your identity before processing your request in order to protect the security of your account and personal data.